By default, your ReadyLinks are served from Audity’s platform domain. Enterprise plan users can configure a custom domain so the survey URL reflects their consulting firm’s brand (for example,Documentation Index
Fetch the complete documentation index at: https://docs.auditynow.com/llms.txt
Use this file to discover all available pages before exploring further.
ai-check.acmeconsulting.com).
Custom domain configuration is available on the Enterprise plan only.
Prerequisites
Before you begin, you need:- An Enterprise plan subscription
- Access to your domain’s DNS settings through your domain registrar or DNS provider
- A subdomain you want to use (for example,
ai-check.yourdomain.com)
How it works
Audity verifies domain ownership using a DNS TXT record. Once verified, your ReadyLinks and branded survey pages are served through your custom domain. Audity handles TLS/SSL automatically, you do not need to provision a certificate.Setup steps
1. Open custom domain settings
- Go to Dashboard → Lead Generation → Settings.
- Click Custom Domain.
- Enter the subdomain you want to use (for example,
ai-check.acmeconsulting.com). - Click Continue.
2. Add the DNS TXT record
Log in to your domain registrar or DNS provider and add the following TXT record:| Field | Value |
|---|---|
| Type | TXT |
| Host / Name | _audity-verify.<your-subdomain> |
| Value | The verification string provided by Audity |
| TTL | 3600 (or your provider’s default) |
ai-check.acmeconsulting.com, the host field should be _audity-verify.ai-check.
3. Add the CNAME record
Add a second DNS record to point your subdomain to Audity’s servers:| Field | Value |
|---|---|
| Type | CNAME |
| Host / Name | ai-check (the subdomain label only) |
| Value | survey.auditynow.com |
| TTL | 3600 |
4. Verify the domain
Return to the Audity custom domain settings screen and click Verify Domain. Audity queries for the TXT record and confirms ownership. Once verification succeeds, Audity automatically provisions a TLS certificate for your subdomain. This typically completes within five minutes.5. Confirm the domain is active
After verification and certificate provisioning:- The custom domain status changes to Active in your settings.
- Your ReadyLinks are automatically updated to use the new domain.
- Old Audity-hosted ReadyLink URLs redirect to the new custom domain for 30 days to preserve any links you have already distributed.
Updating or removing a custom domain
To change your custom domain, go to Dashboard → Lead Generation → Settings → Custom Domain, enter the new subdomain, and repeat the verification process. The previous domain stops serving survey pages immediately when you initiate the change. To remove a custom domain without replacing it, click Remove Domain. Your ReadyLinks revert to the default Audity domain.Troubleshooting
Verification keeps failing- Double-check the TXT record host field. Some DNS providers require you to include the full domain (for example,
_audity-verify.ai-check.acmeconsulting.com), while others only accept the label portion. Consult your provider’s documentation. - Ensure the TXT record value is copied exactly as shown in Audity, with no extra spaces.
- Confirm the CNAME record resolves correctly using a tool like
dig ai-check.yourdomain.com CNAME. - If the CNAME is correct but the certificate is still pending after 15 minutes, contact Audity support.
- The 30-day redirect applies only to direct ReadyLink URLs. If you embedded the old URL in an image or href attribute in an email campaign, those links will not benefit from the redirect. Update them manually.